The Top Ten ServiceNow Courses that will Skyrocket your ITSM career in the year 2025

In 2025, ServiceNow will continue to remain one of the popular IT Service Management (ITSM) platforms that help businesses automate and streamline their workflows, increase the quality of service and improve efficiency. No matter if you're just beginning to get into ITSM or a seasoned professional looking to improve your expertise, becoming proficient in ServiceNow will significantly enhance your career. We'll look at the most popular 10 ServiceNow classes that will aid you in standing out from the fierce ITSM market and propel your career prospects in 2025.

1. ServiceNow certified System Administrator (CSA)

This ServiceNow-certified system administrator training is the foundation for anyone wanting to improve their proficiency in ServiceNow. It is the primary certification that it covers the fundamentals of configuration of user interfaces as well as security and monitoring performance. This course is perfect for those who are just beginning to grasp the basics of ServiceNow. The CSA certification is usually a requirement for people seeking to take on more specific positions within the ServiceNow community.

Principal Takeaways:

• Fundamental ServiceNow principles and functionality

• Configuration as well as customization and administration

• Data security and management

2. ServiceNow-certified Implementation Specialist (CIS)

If you are looking to become specialized in the implementation of ServiceNow in their organizations, this ServiceNow Certification Implementation Specialist training course is essential. This certification is focused on essential ServiceNow application and its configuration. It gives professionals the ability to implement ServiceNow applications efficiently, and ensure that they are in line with requirements of the business. This program is suitable for those looking to become such as ServiceNow consultant or implementation specialist.

The most important takeaways are:

• A thorough understanding of ServiceNow Platform modules

• Best practices for application deployment

• Implementation strategies and instruments

3. ServiceNow Certified Software Developer (CAD)

This ServiceNow Certified Application Developer Course is the perfect choice for those looking to develop their skills in developing custom applications using ServiceNow. ServiceNow platform. The course teaches scripting, application security, and workflow design which are vital capabilities for developing custom solutions that are tailored to meet specific requirements of businesses. The CAD certification will boost your professional profile as a developer and also allow you to be a the ServiceNow Developer and Application Architect.

The most important takeaways are:

• ServiceNow Application development and design

• Customization scripting using scripts

• The creation of processes, user actions and business rules

4. ServiceNow IT Service Management (ITSM) Foundation

This ITSM Foundation course is designed for professionals who want to increase their knowledge about IT service management in relation to ServiceNow course. This course focuses on the most important procedures that are involved in ITSM which include incident management and problem management along with service catalog management. It is ideal for anyone who wants to increase their knowledge regarding ITSM concepts and the ways they are utilized within ServiceNow.

Principal Takeaways:

• The ITSM core concepts and processes

• How ServiceNow can help you with ITSM workflows

• Techniques and tools for efficient service delivery

5. ServiceNow IT Operations Management (ITOM)

ServiceNow ITOM helps businesses manage their infrastructure and operations to assure smooth service delivery. This training is vital for anyone interested in understanding IT operations, which includes managing events, cloud computing and orchestration. With the increasing use of the cloud and automated computing, this certificate will provide an advantage in career specifically for positions in cloud infrastructure management and cloud operations.

Principal Takeaways:

• ITOM Concepts and Tools

• Automation and cloud management in ServiceNow

• Management of events and orchestration

6. ServiceNow Security Incident Response (SIR)

Security is a crucial element of ITSM which is why ServiceNow's Security Incident Response (SIR) module is designed to help companies respond to and address security threats efficiently. This SIR course covers subjects like security incident workflows as well as security response integrations and the automation of the security process within ServiceNow. Participants who have completed this training will be able to assume roles in the security operation, compliance or risk control.

The most important takeaways are:

• Responding to security issues with ServiceNow

• Automating the workflow for security incidents

• Integration with protocols and security software

7. Web 2.0 Agent

This ServiceNow Virtual Agent course focuses on automating interactions as well as resolving problems that arise from chatbots that are powered by AI. The course will teach you how to design and build chatbots, connect them to the other ServiceNow applications, and utilize them to automate requests for service. With the advent in AI and automated systems, a solid understanding of virtual agent technology is essential for ServiceNow professionals who want to lead in the current ITSM methods.

The most important takeaways are:

• Configuring and building Virtual Agents

• AI-driven service automation

• Chatbot connection to ServiceNow workflows

8. ServiceNow Performance Analytics (PA)

Performance analytics is among the most useful instruments for monitoring and enhancing the efficiency of ServiceNow processes. This course will teach you how to utilize performance analytics to present data in a visual manner as well as set up dashboards and provide actionable insights. This is especially helpful for business analysts and ITSM managers who have to observe important performance indicators (KPIs) and improve the delivery of services.

Principal Takeaways:

• Configuring and setting up Performance Analytics

• Making dashboards and reports

• Analyzing service performance data

9. ServiceNow Agile Development

This Agile Course in Development is ideal for those wanting to oversee ServiceNow projects with Agile methods. It will teach you how to create Agile frameworks in ServiceNow and manage sprints and monitor the progress. With Agile becoming the most popular method of managing projects for IT projects, knowing how to apply it in ServiceNow can significantly increase your opportunities for career advancement.

The most important takeaways are:

• Implementing Agile methodology within ServiceNow

• Planning and managing sprints

• Reporting on agile projects and tracking

10. ServiceNow DevOps

As more organizations adopt DevOps practices and practices, this ServiceNow DevOps course is becoming more important. The course is geared towards the integration of ServiceNow together with DevOps methods and tools, allowing seamless collaboration between the development as well as operations. Professionals who have mastered DevOps on ServiceNow can be employed in roles that involve automated systems, continuous integration or continuous delivery (CI/CD).

The most important takeaways are:

• Integration techniques for ServiceNow DevOps

• Integration and continuous delivery

• DevOps automation using ServiceNow

Conclusion

In 2025, being ahead of the curve in the ever-changing ITSM field requires constant learning and development of skills. If you choose to take any of these 10 top ServiceNow courses, you'll be able to make sure your skills are up-to-date making you an advantage to the business. If you are just beginning or are looking to become a specialist in a specific field the courses will give you the necessary knowledge and qualifications to advance the level of your work in ITSM. Choose the one that best matches your goals in the field and start your journey towards a prosperous future in ServiceNow!